May/June 2012

May/June 2012

Cover Story

Tourney Time

Amateur and club sports events are fun for the fans and healthy for their host cities. [...] Read more

Features

Advanced Planning

Effective preparedness and planning often starts with identifying the threats and preparing for worst-case scenarios. [...] Read more
Q&A: David Stephens, Chief Executive Officer, PrimeTime Sports

PrimeTime Sports has grown from staging youth basketball events in Texas to producing about 180 events annually. [...] Read more

The Mix

Strategy

Blogs
- The Art of Customer Service
  
  Impeccable service goes beyond responding to a customer’s needs in a timely fashion. [...] Read more
- Shelter from the Storm
  
  The destruction left by last week’s storms is still being measured, and many are still dealing with recovery. [...] Read more
- It's not about you
  
  Customer service is the practice of treating people as individuals with different needs. [...] Read more